You can ask for exchange or refund whenever you want in 14 days after the product is delivered.

However, it could be hard for exchange/refund in the cases below.

- If the product is damaged by one’s responsibility

- If the product is depreciated due to the usage

- If the time passed so much that it is largely depreciated making it hard to resell

- If bought the product which is unable to exchange/refund

- If individually produced by customer’s order

When getting exchange/refund due to a defect of the product or wrong delivery,

the product should arrive at the headquarter after the product is delivered and the refund cost is on PLENO.

The order number is generated when the payment is done.

You can check the detailed information through Edit-Manage Order-Order List on the top of the website. 

You can order through the menu on the top of the website.

If internet order is difficult, order could be made through customer service center as well.

Please understand that order cannot be made if you are not a member of café PLENO.